Prime Care Services Inc. ("Prime Care," "we," "us," or "our") is committed to protecting the privacy of the families, clients, employees, and website visitors we serve. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have, in accordance with British Columbia's Personal Information Protection Act (PIPA) and applicable federal privacy law (PIPEDA).
What we collect
- Contact details you provide, such as name, phone number, email address, and mailing address, when you submit a consultation request, contact form, or job application
- Health-related and care-need information you choose to share with us to arrange appropriate care services
- Employment history, credentials, and references submitted through job applications
- Basic website usage data (such as pages visited) collected through analytics tools, if enabled
How we use your information
- To respond to consultation requests and coordinate care services
- To match clients with appropriately credentialed caregivers
- To process employment applications and conduct required background checks
- To communicate with you about your care plan, scheduling, or employment
- To comply with legal, regulatory, or insurance requirements
How we protect your information
- Access to personal and health information is limited to staff who need it to do their jobs
- We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, loss, or misuse
- We do not sell your personal information to third parties
Your rights
- You may request access to the personal information we hold about you
- You may request corrections to inaccurate information
- You may withdraw consent for non-essential communications at any time
Contact us about privacy
admin@primecares.ca or (604) 865-1727
This page is a starting point for transparency. Have a BC-licensed lawyer review it so it accurately reflects your insurance, licensing, and operational practices.
Last updated: September 12, 2026